Checking Your Connection to Accusoft Services

To verify that your installation of PrizmDoc is able to contact the back-end services, you can utilize PrizmDoc Application Services (PAS) to check your connection to PrizmDoc Server hosted by Accusoft.

On the machine where you installed PrizmDoc Application Services, open your web browser and navigate to http://localhost:3000/servicesConnection. If you have changed the default port from 3000, use the correct port for your instance of PrizmDoc Application Services.

Checking the Connection

If the connection is active, you will see OK on the page:

If the connection is not available, you will see a blank screen:

Troubleshooting Connection Issues

If there is an issue with your connection, there are a few steps you can take to troubleshoot:

Locate your PrizmDoc Application Services config file. Assuming the standard install location, this would be C:\Prizm\pas\pcc.win.yml on Windows and /usr/share/prizm/pas/pcc.nix.yml on Linux.
Look at the values set for the pccServer.hostName, pccServer.port, and pccServer.scheme to ensure the following (the pccServer.apiKey should be set to your API key):

pccServer.hostName: "api.accusoft.com"
pccServer.port: 443
pccServer.scheme: "https"

If the values for these parameters are correct, try restarting PrizmDoc Application Services. Refer to Starting & Stopping PrizmDoc Application Services for instructions, and try again.

If you are still unable to verify your connection to Accusoft Services, please contact Accusoft Support.